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QUIC.cloud’s features run on “quota” and once in a while you might experience a problem with quota or the credits used to purchase it. Here are some of the most commonly reported QUIC.cloud quota problems and their solutions.
Every month, your site receives free quota to spend on WordPress services. If you are on the QUIC.cloud CDN Standard Plan, you also receive free credits to spend on CDN bandwidth. Unlike credits that you purchase, which stay in your account until you spend them, free quota and credits reset at the beginning of every month. They do not roll over.
The amount of free quota/credits varies by service, but the tier system controls them all. As of this writing, these are the available tiers:
Another tier, QUIC.cloud Partner, is coming soon, and will apply to you, if your website is hosted by one of our Hosting Partners. Hosting Partners may set their own QUIC.cloud quotas and pricing.
QUIC.cloud uses the Server
HTTP response header to detect which web server powers your site. As you can see in the list above, those sites with Server: LiteSpeed
are entitled to more free quota than those whose sites are running on other servers.
Sometimes, though, if your site is running behind a proxy or a CDN service, that service may mask the LiteSpeed header. In such a scenario, QUIC.cloud may not be able to detect the free tier quota correctly.
For example, you may be using a shared hosting LiteSpeed server, which entitles you to Enterprise Server-level quota, but you are only receiving Basic quota.
To solve this, you will need to force QUIC.cloud to correctly detect the tier by temporarily disabling the proxy or CDN service.
Once that is done, navigate to WordPress Dashboard > LiteSpeed Cache > General and click the Refresh Domain Key button. You should receive a new key within a few minutes.
Look at any service on your QUIC.cloud dashboard to verify that the correct tier is now active for your domain.
Because free quota refreshes on the 1st of every month, there is often a heavier-than-normal load on QUIC.cloud’s Online Services nodes at that time. In order to more fairly distribute the availability of Online Services, we may from time-to-time enable daily usage limits.
There are two important things to note about daily limits:
When there is a daily quota in effect, you will see it displayed on your LiteSpeed Cache Dashboard in WordPress.
If your requests for Online Services are being rejected, and you still have some free quota in your account, then it is likely that you have reached a daily limit.
If you wish to continue using your services, then you have two options:
When you purchase credits, you should receive an Order is Complete email. Inside that email is a link to view the status of your credits. Click the link.
QUIC.cloud requires you to click the link because the Dashboard (where we store your credits and you allocate and use them) is a separate account from the QUIC.cloud store (where you purchase credits). When you click the link in your confirmation email, it tells the QUIC.cloud Dashboard that you have purchased credits, and QUIC.cloud updates your account balance accordingly.
If you don’t click the link, the QUIC.cloud Dashboard cannot know that you have purchased credits.
Sometimes when you allocate new credits to a domain and service, the LiteSpeed Cache plugin doesn’t recognize the new quota available.
There are two ways you can try to resync QUIC.cloud and the LSCache plugin
One or both of these measures should solve the problem.
If these tips don’t cover the issue you are having with credits and quota, our support team would be happy to lend you a hand. Drop by our support page and open a ticket!
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